1. Introduction
ThemeMate Backup by BackupOnlineShop is a Shopify app operated by Hafsa Software. This Privacy Policy explains how information is collected, used, and protected when you install or use the app, and when you visit this public website.
2. Product Scope
ThemeMate Backup is a theme-only snapshot and recovery workspace. The product is designed for Shopify theme files, theme settings, snapshot metadata, recovery workflows, scheduled backups, restore-ready ZIP downloads, and operational monitoring. It is not a store-wide backup product for orders, customers, products, collections, or similar store data.
3. Information We Collect From Merchants
When you use the app, we may collect store identifiers, theme identifiers, snapshot metadata, asset metadata, schedule configuration, billing-related events, support requests, and operational logs such as snapshot, restore, download, and monitoring activity. We may also collect device, browser, network connection, and IP address information needed to secure and operate the service.
4. Backup Storage and Downloads
Completed theme backups are stored as encrypted private cloud archives using shop- and date-based separation. Backup data is encrypted before storage and is delivered only through authenticated ThemeMate endpoints as restore-ready ZIP downloads. We use vetted infrastructure service providers for hosting and storage. Those providers are not customer-facing backup destinations, and merchants are not given direct third-party storage links.
5. Website Visitors and Cookies
When you visit this website, we may collect basic technical information such as device and browser details, IP address, and any information you choose to submit through email or the contact form. We use essential cookies and similar local storage technologies to support site functionality and remember preferences. We do not use advertising cookies on this website.
6. How We Use Information
We use collected information to operate, maintain, secure, and improve ThemeMate Backup; run snapshots, restore workflows, downloads, alerts, and QA checks; provide support; communicate about service updates; validate billing or plan status; and comply with legal obligations.
7. Sharing and Security
We do not sell your personal information. We may share information with service providers that support hosting, storage, monitoring, authentication, customer support, or legal compliance, and when required by law or necessary to protect our rights. In limited support situations, we may request temporary access to relevant Shopify Admin areas to diagnose issues, and that access should be removed when support is complete.
8. Your Rights and Contact
If you are located in certain jurisdictions, including the European Economic Area or the United Kingdom, you may have the right to access, correct, update, or delete the personal information we hold about you. If you have questions about this Privacy Policy or our data practices, contact us at [email protected].
9. Changes
This Privacy Policy may be updated from time to time to reflect operational, legal, or regulatory changes.